When you call us, (a person will answer, none of this push # for department A nonsense) we will take a brief service history and what is happening with your treadmill, and if possible, an estimate of what the cost to repair it might be.
310.489.0200 310-773-3GYM 888-GYM-REPAIR
Typically, this will just be the cost of the service call. We don't charge extra once we get there to fix it- (some "services" do) an hour of labor is included, as are any repairs with basic parts, including screws, nuts, bolts, wires, lubricant, (please DO NOT try to lubricate it yourself, more often than not this causes problems and can even ruin your treadmill / elliptical / other exercise equipment if you use the wrong kind or spray it in the wrong place) etc.
We can even walk you through some simple tests to see if your equipment is a good candidate for repair to save you the cost of a service call.
310.489.0200 310-773-3GYM 888-GYM-REPAIR
You can email us if you have pictures of the machine, malfunction, etc., but a follow-up call is recommended to alert us that the email is there before it gets crowded off the first page due to other incoming emails, especially during the busy season of October through March.
If you emailed and are not called back within 24 hours, it's a safe guess that your email either didn't get to us (everything breaks, including the internet) or it was not seen. Please call us and we'd be happy to help you.
If all of our phone representatives are busy helping people, please leave a message and we will call you back as soon as possible, usually within 1 hour.
310.489.0200 310-773-3GYM 888-GYM-REPAIR
If you have the Brand, Model Number or Name, and/or Serial Number, that's helpful, but not always absolutely necessary. All treadmills operate on similar basic principles, so if all you know is what noise it is making or what problem you're having with it, we will know what is wrong with it, or what the possibilities of what is wrong with it are.
We would need the Model / Serial Number to provide an accurate quotation for parts, some Model Names are used for up to 7 years, and may have 2-7 iterations with different parts.
We are happy to give a ballpark estimate if you don't have the Model / Serial Number, so don't let that stop you from calling if you don't have them right at hand. Sometimes there is only 1 version of a Brand / Model / Serial, so we can quote just from the Model name.
We are happy to give a ballpark estimate if you don't have the Model / Serial Number, so don't let that stop you from calling if you don't have them right at hand. Sometimes there is only 1 version of a Brand / Model / Serial, so we can quote just from the Model name.
