New reason not to use Yahoos - spotlight on Los Angeles Treadmill Repair
SCAM ALERT!
Well, actually the reality is this is a spotlight on "Mike" from Los Angeles Treadmill Repair, if that's his real name, he seems to use more than one name in an effort to seem like a company not just a guy pretending to be a treadmill technician.
Which he's not- I've been to more than one call after him and his diagnoses are COMPLETELY wrong- when he doesn't know what the problem is, he will claim it's an expensive part and pretend to be helping you by recommending you don't repair the machine and just buy another one.
The reality is that he's just scamming you out of your money.
His main skills seem to be the ability to build a professional-looking website and the ability to con people into thinking he's a real company even though he NEVER answers his phone.
Repairmen who don't show up- Reposted from Yelp;
sam j.
San Pedro, CA
9/10/2010
TRIED to use this place. Have to say the website looks great - very misleading. I am convinced this is a one man operation.....hard to get a callback. The phone goes to voicemail every time i have called. Eventually after 2 wks of back and forth emails got Mike to agree to a time. Stayed home from work just for Mike to call and say he couldn't make it and would email me later that day when he got back to the office to reschedule...here it is a week later and i haven't heard a thing. Maybe this is a p/t side job or dude is independently wealthy bc he sure doesn't want to help out a paying customer with an elliptical. Currently looking for another service option.
Hey Sam, give us a call- we answer by the second ring, and give world class service every step of the way after that.
We're so communicative we even call the day of the service call to give our ETA so you don't have to wait around all day. Oh, and we actually show up. And then actually fix your machine.
Best, Eric
Wednesday, October 20, 2010
Monday, October 18, 2010
Your driving is being "reviewed" daily... or why driving politely will save you money
Your driving is being "reviewed" daily... or why driving politely will save you money; (not to mention countless lives)
Ever wonder what that nice policeman is reading when he goes back to his car and decides whether to let you off with a warning or to write you a ticket?
He's reading all the comments commercial drivers have called in about you cutting them off, weaving from lane to lane, generally driving unsafely, etc.,etc.,etc.
There's a little-known program that enables randomly-selected (actually, I'm pretty sure your driving record is one factor they use in selecting you) commercial drivers to call an 800# and report unsafe or impolite driving to the CHP and DMV.
Even if you don't ever get pulled over, it is one of the reasons why you may either get to simply renew by mail or (ugh) have to go spend a lovely day at the DMV to renew your license even if you haven't had any accidents.
So it will catch up to you no matter what.
I know for myself that I've reached a point where I don't bother to call in unless someone is driving pretty badly- I'd pretty much be on the phone all day long trying to sweep back that tide with a handbroom, and we all have weaved a bit when on the phone, changing radio stations, etc. So when the officer sees multiple comments that you tailgate, cut people off by changing lanes inches from their bumpers (yeah, I'm talking about you new BMW owners who think your magic car can't possibly harm anyone since they're so stuffed with magical technology that compensates for your obvious lack of common sense and driving ability) or even even ONE comment like that can ensure you get cited instead of being let off with a warning.
I wish everyone had GPS so they could see that driving this way DOES NOT save you time or get you there sooner.
The only things that do are;
a) Leaving sooner
b) Leaving sooner by running to your car instead of walking (good for cardio too)
c) Using your time machine to go back in time, slap yourself on the back of the head to remind yourself to leave sooner
d) setting your watch back and insisting that that is the correct time. Doing so in a loud, manic voice while bulging your eyes and letting a little foam form at the edges of your lips will likely convince the person you're talking to that it's not worth arguing the point with you, which for all practical purposes is the same as convincing them, since they will accept your statement, and back away slowly while avoiding eye contact.
*If the above statement (d) seems perfectly logical to you, you should immediately seek help from a trained mental health practitioner.
Returning to the BMW issue for the moment, that's not a class thing with me, i.e., as if I resented someone in a nice car, I have had a Mercedes before, so I know all too well that driving aggressively will anger people more than if you had cut them off in a Honda, and that's not the case here- I think these are first-time BMW owners who can just barely afford to buy one, especially now since the maintenance is included.
They probably feel like they want to get their money's worth since it's such a really nice car to drive, and also, it's just plain fun to drive that way.
I'm pretty sure too that it's first-time BMW owners, since they haven't considered that if they hurt or kill someone driving that way that they will be sued to pieces and lose everything. Or maybe they have, and the car is the only thing of worth they have, so if it's totaled in a fiery crash, well, obviously there's nothing else to get.
So as we see from these examples, your driving habits are a pretty good indicator of your financial status, and regard for your fellow mans well being.
Put more simply, whether you're a complete A-hole, or just a thoughtless clod.
They will learn eventually when they overestimate their driving skills one too many times, and inevitably crash, or have enough people road-rage them for acting like jerks- we can only hope it's before they hurt or kill someone.
And for pete's sake BMW, please raise the price of your cars for the sake of us all.
Thanks for letting me get that off my chest, and please drive carefully. Driving faster to make up time will save you 10-20 seconds for every 15 minutes driven AT MOST. Obviously not worth it.
Best, Eric
Ever wonder what that nice policeman is reading when he goes back to his car and decides whether to let you off with a warning or to write you a ticket?
He's reading all the comments commercial drivers have called in about you cutting them off, weaving from lane to lane, generally driving unsafely, etc.,etc.,etc.
There's a little-known program that enables randomly-selected (actually, I'm pretty sure your driving record is one factor they use in selecting you) commercial drivers to call an 800# and report unsafe or impolite driving to the CHP and DMV.
Even if you don't ever get pulled over, it is one of the reasons why you may either get to simply renew by mail or (ugh) have to go spend a lovely day at the DMV to renew your license even if you haven't had any accidents.
So it will catch up to you no matter what.
I know for myself that I've reached a point where I don't bother to call in unless someone is driving pretty badly- I'd pretty much be on the phone all day long trying to sweep back that tide with a handbroom, and we all have weaved a bit when on the phone, changing radio stations, etc. So when the officer sees multiple comments that you tailgate, cut people off by changing lanes inches from their bumpers (yeah, I'm talking about you new BMW owners who think your magic car can't possibly harm anyone since they're so stuffed with magical technology that compensates for your obvious lack of common sense and driving ability) or even even ONE comment like that can ensure you get cited instead of being let off with a warning.
I wish everyone had GPS so they could see that driving this way DOES NOT save you time or get you there sooner.
The only things that do are;
a) Leaving sooner
b) Leaving sooner by running to your car instead of walking (good for cardio too)
c) Using your time machine to go back in time, slap yourself on the back of the head to remind yourself to leave sooner
d) setting your watch back and insisting that that is the correct time. Doing so in a loud, manic voice while bulging your eyes and letting a little foam form at the edges of your lips will likely convince the person you're talking to that it's not worth arguing the point with you, which for all practical purposes is the same as convincing them, since they will accept your statement, and back away slowly while avoiding eye contact.
*If the above statement (d) seems perfectly logical to you, you should immediately seek help from a trained mental health practitioner.
Returning to the BMW issue for the moment, that's not a class thing with me, i.e., as if I resented someone in a nice car, I have had a Mercedes before, so I know all too well that driving aggressively will anger people more than if you had cut them off in a Honda, and that's not the case here- I think these are first-time BMW owners who can just barely afford to buy one, especially now since the maintenance is included.
They probably feel like they want to get their money's worth since it's such a really nice car to drive, and also, it's just plain fun to drive that way.
I'm pretty sure too that it's first-time BMW owners, since they haven't considered that if they hurt or kill someone driving that way that they will be sued to pieces and lose everything. Or maybe they have, and the car is the only thing of worth they have, so if it's totaled in a fiery crash, well, obviously there's nothing else to get.
So as we see from these examples, your driving habits are a pretty good indicator of your financial status, and regard for your fellow mans well being.
Put more simply, whether you're a complete A-hole, or just a thoughtless clod.
They will learn eventually when they overestimate their driving skills one too many times, and inevitably crash, or have enough people road-rage them for acting like jerks- we can only hope it's before they hurt or kill someone.
And for pete's sake BMW, please raise the price of your cars for the sake of us all.
Thanks for letting me get that off my chest, and please drive carefully. Driving faster to make up time will save you 10-20 seconds for every 15 minutes driven AT MOST. Obviously not worth it.
Best, Eric
Wednesday, September 22, 2010
WE PUT OUR PANTS ON THIS MORNING!
Ever notice how well-dressed but unprofessional, disorganized people like to trumpet their alleged professionalism even as they act unprofessionally?
To me, that's like walking into a room and proudly proclaiming "I remembered to put my pants on today!"
The adults will be amused, the more polite ones will stifle their smiles, no one will be impressed.
Similarly, one of our competitors reassures you he will come to your house to fix your treadmill, elliptical, etc., you don't have to somehow hoist it into a truck and bring it to him, as if that were even a good idea.
To me, that's like walking into a room and proudly proclaiming "I remembered to put my pants on today!"
The adults will be amused, the more polite ones will stifle their smiles, no one will be impressed.
Similarly, one of our competitors reassures you he will come to your house to fix your treadmill, elliptical, etc., you don't have to somehow hoist it into a truck and bring it to him, as if that were even a good idea.
Which it's not.
If he had more experience, he'd know that is normal, that a lot of our calls come after someone has had movers move their machine, and either drop it or reassemble it incorrectly.
And once there are two unrelated malfunctions, breaks, damage, etc., it becomes exponentially more difficult to diagnose what's going on and going wrong with the machine.
If he had more experience, he'd know that is normal, that a lot of our calls come after someone has had movers move their machine, and either drop it or reassemble it incorrectly.
And once there are two unrelated malfunctions, breaks, damage, etc., it becomes exponentially more difficult to diagnose what's going on and going wrong with the machine.
He also makes a big deal about how they check in with the owner or manager when they arrive at the gym, and give you an assessment of how much it will cost to repair or service your equipment.
Wow, captain obvious, really, you don't sneak in, saying hello to no one, like some kind of repair ninja?
And does he really think that people believe there are people so gullible that they would ok a repair without having the vaguest idea of how much it will cost?
And does he really think that people believe there are people so gullible that they would ok a repair without having the vaguest idea of how much it will cost?
Yeesh.
Don't be taken in by imposters / yahoos pretending to be technicians.
Don't be taken in by imposters / yahoos pretending to be technicians.
The fact that this guy focuses on this obvious nonsense reveals he doesn't know what else to say or what else is important to gym owners, apartment managers or regular people betrays his lack of experience.
I'd like to meet this guy someday, he must be one charismatic guy to be able to blow this much smoke and actually have people believe it.
We are the least expensive certified technicians in the Los Angeles, Orange County, Santa Barbara, San Diego and other counties.
We've been a success story for 10 years now.
Call us now to experience what true customer service feels like.
We've been a success story for 10 years now.
Call us now to experience what true customer service feels like.
Best, Eric
Monday, September 20, 2010
GOOD NEWS / BAD NEWS; Palm is dead
I have been a Palm loyalist for years, but after trying the Nexus one, Nokia n900, HTC HD2, Samsung Vibrant, and finally the HTC EVO, I have to say, the Palm, which, let us credit the progenitors of the smartphone movement, has been surpassed.
The EVO is the best phone I have ever owned.
I will post more recommendations later, but the very best apps for android I have found thus far are;
Easy tether; use your phone as a modem for your computer, FAST connection, $10 vs $25 for PdaNet, and can apparently function even as modem for xbox, wii, ps3, etc. although this is untested at the time of this post, whereas pdanet does not.
Wiregoggles; should have been named "Instant Blueprint".
Googlemaps; toss your gps, which until this point had been the best $200 I ever spent, along with your phone/mp3 player/pda/etc you get spoken street name directions, poi search, etc and more.
voice input of text; even better than bluetooth keyboard input, my contacts have never been so organized.
4G is gonna rock the monkey; I turned to my wife as we were driving through and said; "We have to move to Orange County." She looked at me questioningly so I elaborated; "I just tested the download speed; 31 MEGABYTES PER SECOND(!).
The EVO is the best phone I have ever owned.
I will post more recommendations later, but the very best apps for android I have found thus far are;
Easy tether; use your phone as a modem for your computer, FAST connection, $10 vs $25 for PdaNet, and can apparently function even as modem for xbox, wii, ps3, etc. although this is untested at the time of this post, whereas pdanet does not.
Wiregoggles; should have been named "Instant Blueprint".
Googlemaps; toss your gps, which until this point had been the best $200 I ever spent, along with your phone/mp3 player/pda/etc you get spoken street name directions, poi search, etc and more.
voice input of text; even better than bluetooth keyboard input, my contacts have never been so organized.
4G is gonna rock the monkey; I turned to my wife as we were driving through and said; "We have to move to Orange County." She looked at me questioningly so I elaborated; "I just tested the download speed; 31 MEGABYTES PER SECOND(!).
Thursday, September 16, 2010
losangelestreadmillrepair.com ; why NOT to hire him (it's only one guy pretending to be a professional company)
losangelestreadmillrepair.com ; why NOT to hire them (him really, it's only one guy pretending to be a professional company- that's why no one answers the phone and you have to leave a message only to have him call back 1-2 days later)
We've been the second call from people who've used the guy more than once and repaired the treadmills he's called unrepairable- when he doesn't know what the problem is, he punts and diagnoses a very expensive part (we don't want to tip him off as to which one) that almost never breaks.
In reality, we might see failures of this part MAYBE once a year out of the hundreds of service calls, so the fact that he has pretended this is the correct diagnosis more than once , and that we have been to more than a few people (who knows how many times we HAVEN'T been called out to double-check his work) who have told us he's done that means that HE JUST DOESN'T KNOW WHAT HE'S DOING.
Don't save $10 only to let him "experiment" on your expensive equipment.
He's only been in business about 6 months, and more importantly, can't fix stuff. He's not certified, has probably no training, and you can do a lot better.
We're certified mechanics with 20 years of experience who love to help people.
Best, Eric
We've been the second call from people who've used the guy more than once and repaired the treadmills he's called unrepairable- when he doesn't know what the problem is, he punts and diagnoses a very expensive part (we don't want to tip him off as to which one) that almost never breaks.
In reality, we might see failures of this part MAYBE once a year out of the hundreds of service calls, so the fact that he has pretended this is the correct diagnosis more than once , and that we have been to more than a few people (who knows how many times we HAVEN'T been called out to double-check his work) who have told us he's done that means that HE JUST DOESN'T KNOW WHAT HE'S DOING.
Don't save $10 only to let him "experiment" on your expensive equipment.
He's only been in business about 6 months, and more importantly, can't fix stuff. He's not certified, has probably no training, and you can do a lot better.
We're certified mechanics with 20 years of experience who love to help people.
Best, Eric
Saturday, August 21, 2010
So is Sprint really the best cell provider I can go back to?
So I'm with T-mobile right now, and it's looking like I have to fire them- I bought the HTC HD2 3 months ago, the day it came out, paid my early-adopter penalty ($700 and change, I think $706 with tax) and now I'm thanking my lucky stars or common sense or whatever that I'm not stuck with T-mobile for 2 years.
I mean, I really like the people of T-mobile, they're always super nice and helpful, but seriously, no tech support for a $700 phone? I gotta go search the internet to try and figure out how to do what I want to do?
Ok, so on the HD2, tethering was pretty simple, tap "internet sharing" icon, then tap "connect".
But after exchanging the HD2 for various reasons, hardware failures, non-responsive touch screens, slow or freezing, disconnects constantly from the internet when using the phone as a modem, reandomly every 10 seconds to 10 minutes, won't save settings, requiring me to constantly tell it to automatically connect to bluetooth devices, it became apparent that the odds of getting one that actually worked was slim at best, so I reluctantly paid ANOTHER $50 for some more bleeding edge technology; the samsung vibrant.
But after downloading 145mb of kies program intended to allow me to use the phone as a modem, I still can't do it.
Called T-mobile, got reminded that "tech support isn't really their thing" (my paraphrasing),but I was encouraged to go eff myself- no wait, that isn't right, the girl was really nice, but in effect that is the upshot; I had to go to www.tmobile.com/forums to get help tethering the Vibrant, only to find a herd of blind leading the blind; I have only had the phone 2 days and knew more about it from google searching than these yahoos.
So I'm done with T-mobile; this is like buying a brand new car, not being able to open the trunk, and asking the dealership I bought it from for help, and being told to go search the web for answers, they have no idea what's wrong, and will take no responsibility for it, nor refund my $, though admittedly it was only $50 (loyalty program discount, don't be too impressed, they had a 1-day sale of the
Vibrant for $99) for a $400 phone, which I will now sell on ebay along with my HD2 to get at least some of my $ back, and just go to a phone that simply works.
I mean, I really like the people of T-mobile, they're always super nice and helpful, but seriously, no tech support for a $700 phone? I gotta go search the internet to try and figure out how to do what I want to do?
Ok, so on the HD2, tethering was pretty simple, tap "internet sharing" icon, then tap "connect".
But after exchanging the HD2 for various reasons, hardware failures, non-responsive touch screens, slow or freezing, disconnects constantly from the internet when using the phone as a modem, reandomly every 10 seconds to 10 minutes, won't save settings, requiring me to constantly tell it to automatically connect to bluetooth devices, it became apparent that the odds of getting one that actually worked was slim at best, so I reluctantly paid ANOTHER $50 for some more bleeding edge technology; the samsung vibrant.
But after downloading 145mb of kies program intended to allow me to use the phone as a modem, I still can't do it.
Called T-mobile, got reminded that "tech support isn't really their thing" (my paraphrasing),but I was encouraged to go eff myself- no wait, that isn't right, the girl was really nice, but in effect that is the upshot; I had to go to www.tmobile.com/forums to get help tethering the Vibrant, only to find a herd of blind leading the blind; I have only had the phone 2 days and knew more about it from google searching than these yahoos.
So I'm done with T-mobile; this is like buying a brand new car, not being able to open the trunk, and asking the dealership I bought it from for help, and being told to go search the web for answers, they have no idea what's wrong, and will take no responsibility for it, nor refund my $, though admittedly it was only $50 (loyalty program discount, don't be too impressed, they had a 1-day sale of the
Vibrant for $99) for a $400 phone, which I will now sell on ebay along with my HD2 to get at least some of my $ back, and just go to a phone that simply works.
Sunday, August 1, 2010
Top 10: How to tell a yahoo from a real treadmill technician
1. With Yahoos, no one answers the phone when you call to try and make an appointment- you have to leave a message and wait for some dude to call you back.
2. Yahoos care about getting your money only, and may not even ask what is wrong with your treadmill (or other type of equipment).
When you call us the first time, we ask many questions to determine if you should even make an appointment for a service call and spend money repairing your equipment.
We will tell you honestly on your first call to us (before you've spent any money!) whether you should schedule a service call or not.
3. Since they're not busy with returning customers, they will be able to come to your home the same day (or within a day or two) that you call them, sometimes within hours of your call. Real gym services have a busy schedule and travel all over and will need to schedule you on a day they will be in your area.
4. The Yahoo will not know exactly how to fix many problems unless they are very simple, but can't very well admit that and still charge you, so he will try and make something up that sounds reasonable, even though his explanation doesn't really make sense. That "L.A.treadmillrepair.com" dude (who has been pretending to be a treadmill repairman for less than 6 months) is one of these- I've gone to a few calls after people have had him come out, and he seems to always diagnose the drive motor. Now, obviously I can't say these never fail, but it is VERY rare, i.e., I MIGHT see a drive motor failure once a year, likely less. I always explain it to people this way; the reason why car companies don't want to build electric cars is that they're TOO RELIABLE, and so they don't make enough money on repairs and maintenance.
5.Yahoos take parts of your machine, documentation, etc., with them when they can't fix them onsite. Good luck getting them back. Real technicians can get documentation and service information directly from the manufacturer and carry a battery of specialized tools in order to be prepared to fix any problem they might encounter without having to take parts away and charge you for a 2nd return call.
6. Yahoos try to compete on service call price, since they can't compete in skill level, professionalism, or parts prices, so they will offer "price-matching guarantees", dropping their price to whatever point convinces you to make the appointment with them.
We guarantee that our knowledge, professionalism and customer service ethic are second to none, and charge the lowest price possible for our service that ensures we can earn a living and be around next year to continue to keep your equipment working so you can stay healthy.
You can definitely pay someone $10 less to come to your house and take your money, but that's only a good deal if the problem gets fixed and fixed right. We've been the second call enough times to know that the yahoos have a really bad record of being unable to fix even the simplest of problems.
7. Yahoos stop pretending to be treadmill repairmen after a while, usually this takes about 6 months to a year, due to many causes that inevitably occur sooner or later- some of these include; failing to charge enough to cover unanticipated expenses like insurance, taxes, licensing, training, fuel, injury, inability to deal with administration of business, frustration with having to return for free multiple times to attempt to fix problems they don't understand and don't know how to remedy, simpler to just go work the fryer at McDonald's and earn an hourly wage, and the list goes on.
8. Yahoo's parts prices will generally be higher (and inferior in quality since they don't know where to buy real exercise equipment parts) than an established company that can buy from manufacturers, wholesale parts suppliers, and direct parts suppliers.
They may even try to substitute inferior parts not intended for gym equipment in order to maximize their profit margins.
In treadmills, this will cause them to fail sooner and have a shorter lifespan, in cable-operated strength systems replacing those cables with home depot, lowes, osh, etc., steel cables can cause a dangerous and potentially lethal condition.
I've tried to ascertain what the breaking strength of plastic-sheathed steel cables from Home Depot is, and have gotten various answers from various employees, ranging from 750 lbs to 1500 lbs.
Compare this to the correct cables for strength units, which have a breaking strength of 3300 lbs (lighter duty, apartment building gyms, etc.) to 6600 lbs. (heavier duty, Gyms, etc.).
We could keep this knowledge to ourselves and use it as a selling point only when you contact us, but this is a safety issue, and it's more important that we tell even the yahoos how to do this basic stuff correctly, because people can, and do, get hurt or killed using exercise equipment that breaks or is serviced incorrectly.
Google "Leon Bostick Golds Gym Flex" to see the story of a man who suffered a crippling accident (he's a quadriplegic now- obviously not worth saving a few bucks if that is the result) as a result of broken cables during weight training.
And in case you were wondering why you would need cables that can lift 6600 lbs when the most you ever lift is 200 lbs, there are a couple of answers to this; one, that over the course of time, those cables will stretch as much as one to two inches as they're used, weakening them, and two, jump a little when you weigh yourself to see an example of G force increase, and you will see that you momentarily exert 300 to 400 pounds of force against the scale even though you weigh only 100 to 200 lbs. The same thing is happening as you push and pull on your strength machine.
The warning sign that your cables need to be replaced is when that plastic that covers the steel cable starts to crack off- that plastic sheath is important to the cables function, it keeps the metal cable from bending at too extreme an angle, which weakens the metal with each bend, just like a paper clip and will eventually break.
I've even seen cables in HORRIBLE disrepair in professional gyms serviced by supposedly professional exercise equipment repair services. I saw one cable with MORE THAN A FOOT of the plastic sheath cracked off, (HIGHLY dangerous- usually these cables are replaced when an inch or two has cracked off) on a machine that was right in the front of the room, smack dab in the middle of the doorway when you walk in, you couldn't miss it.
Which means that the dude pretending to be a professional gym service didn't know what he didn't know, and wasn't making any effort to learn, because that cable would have had to have been cracking for YEARS for MORE THAN TWELVE INCHES to be in that condition.
Sorry to get off on a rant about this, it's just so dangerous I tend to go on in an effort to emphasize that.
9. Yahoos break stuff as often as they fix it. Don't feel ashamed to call us back if you have had a yahoo mess up your equipment. We're happy to fix mistakes made by your husband, your yahoo, whoever. Because it usually means we make more money since it means fixing two problems; the yahoo "repair", and the original problem.
10. They don't have any testimonials! Why would you hire that guy!?!
We are insured, bonded, certified and love to help people. I hope this information helps you. We know that the yahoos eventually fail and will simply disappear naturally, but post this as a public service to help you in not geting ripped off.
Best, Eric
2. Yahoos care about getting your money only, and may not even ask what is wrong with your treadmill (or other type of equipment).
When you call us the first time, we ask many questions to determine if you should even make an appointment for a service call and spend money repairing your equipment.
We will tell you honestly on your first call to us (before you've spent any money!) whether you should schedule a service call or not.
3. Since they're not busy with returning customers, they will be able to come to your home the same day (or within a day or two) that you call them, sometimes within hours of your call. Real gym services have a busy schedule and travel all over and will need to schedule you on a day they will be in your area.
4. The Yahoo will not know exactly how to fix many problems unless they are very simple, but can't very well admit that and still charge you, so he will try and make something up that sounds reasonable, even though his explanation doesn't really make sense. That "L.A.treadmillrepair.com" dude (who has been pretending to be a treadmill repairman for less than 6 months) is one of these- I've gone to a few calls after people have had him come out, and he seems to always diagnose the drive motor. Now, obviously I can't say these never fail, but it is VERY rare, i.e., I MIGHT see a drive motor failure once a year, likely less. I always explain it to people this way; the reason why car companies don't want to build electric cars is that they're TOO RELIABLE, and so they don't make enough money on repairs and maintenance.
5.Yahoos take parts of your machine, documentation, etc., with them when they can't fix them onsite. Good luck getting them back. Real technicians can get documentation and service information directly from the manufacturer and carry a battery of specialized tools in order to be prepared to fix any problem they might encounter without having to take parts away and charge you for a 2nd return call.
6. Yahoos try to compete on service call price, since they can't compete in skill level, professionalism, or parts prices, so they will offer "price-matching guarantees", dropping their price to whatever point convinces you to make the appointment with them.
We guarantee that our knowledge, professionalism and customer service ethic are second to none, and charge the lowest price possible for our service that ensures we can earn a living and be around next year to continue to keep your equipment working so you can stay healthy.
You can definitely pay someone $10 less to come to your house and take your money, but that's only a good deal if the problem gets fixed and fixed right. We've been the second call enough times to know that the yahoos have a really bad record of being unable to fix even the simplest of problems.
7. Yahoos stop pretending to be treadmill repairmen after a while, usually this takes about 6 months to a year, due to many causes that inevitably occur sooner or later- some of these include; failing to charge enough to cover unanticipated expenses like insurance, taxes, licensing, training, fuel, injury, inability to deal with administration of business, frustration with having to return for free multiple times to attempt to fix problems they don't understand and don't know how to remedy, simpler to just go work the fryer at McDonald's and earn an hourly wage, and the list goes on.
8. Yahoo's parts prices will generally be higher (and inferior in quality since they don't know where to buy real exercise equipment parts) than an established company that can buy from manufacturers, wholesale parts suppliers, and direct parts suppliers.
They may even try to substitute inferior parts not intended for gym equipment in order to maximize their profit margins.
In treadmills, this will cause them to fail sooner and have a shorter lifespan, in cable-operated strength systems replacing those cables with home depot, lowes, osh, etc., steel cables can cause a dangerous and potentially lethal condition.
I've tried to ascertain what the breaking strength of plastic-sheathed steel cables from Home Depot is, and have gotten various answers from various employees, ranging from 750 lbs to 1500 lbs.
Compare this to the correct cables for strength units, which have a breaking strength of 3300 lbs (lighter duty, apartment building gyms, etc.) to 6600 lbs. (heavier duty, Gyms, etc.).
We could keep this knowledge to ourselves and use it as a selling point only when you contact us, but this is a safety issue, and it's more important that we tell even the yahoos how to do this basic stuff correctly, because people can, and do, get hurt or killed using exercise equipment that breaks or is serviced incorrectly.
Google "Leon Bostick Golds Gym Flex" to see the story of a man who suffered a crippling accident (he's a quadriplegic now- obviously not worth saving a few bucks if that is the result) as a result of broken cables during weight training.
And in case you were wondering why you would need cables that can lift 6600 lbs when the most you ever lift is 200 lbs, there are a couple of answers to this; one, that over the course of time, those cables will stretch as much as one to two inches as they're used, weakening them, and two, jump a little when you weigh yourself to see an example of G force increase, and you will see that you momentarily exert 300 to 400 pounds of force against the scale even though you weigh only 100 to 200 lbs. The same thing is happening as you push and pull on your strength machine.
The warning sign that your cables need to be replaced is when that plastic that covers the steel cable starts to crack off- that plastic sheath is important to the cables function, it keeps the metal cable from bending at too extreme an angle, which weakens the metal with each bend, just like a paper clip and will eventually break.
I've even seen cables in HORRIBLE disrepair in professional gyms serviced by supposedly professional exercise equipment repair services. I saw one cable with MORE THAN A FOOT of the plastic sheath cracked off, (HIGHLY dangerous- usually these cables are replaced when an inch or two has cracked off) on a machine that was right in the front of the room, smack dab in the middle of the doorway when you walk in, you couldn't miss it.
Which means that the dude pretending to be a professional gym service didn't know what he didn't know, and wasn't making any effort to learn, because that cable would have had to have been cracking for YEARS for MORE THAN TWELVE INCHES to be in that condition.
Sorry to get off on a rant about this, it's just so dangerous I tend to go on in an effort to emphasize that.
9. Yahoos break stuff as often as they fix it. Don't feel ashamed to call us back if you have had a yahoo mess up your equipment. We're happy to fix mistakes made by your husband, your yahoo, whoever. Because it usually means we make more money since it means fixing two problems; the yahoo "repair", and the original problem.
10. They don't have any testimonials! Why would you hire that guy!?!
We are insured, bonded, certified and love to help people. I hope this information helps you. We know that the yahoos eventually fail and will simply disappear naturally, but post this as a public service to help you in not geting ripped off.
Best, Eric
Saturday, June 26, 2010
Funniest service call I've been on in a while...
So I'm just working away on an elliptical, not really paying too much attention, as the lady of the house prepares what is apparently a pretty elaborate meal, and the little boy (maybe 7-8 years old) and his sister (I'd guesstimate 6 years old) are mildly arguing over whose turn it is for the video game.
The girl finally gives up on trying to convince her brother to be fair and goes to mom to plead her case-
Mom's response; "You'll have to handle it."
A few moments of silence, then a meaty THUD, then a girl in footie pajamas sporting a cat-that-ate-the-canary grin shuffles quickly across my field of vision as she hastily vacates the scene of the crime.
I put my head down so she won't see me smiling and silently shaking with laughter.
The boy goes to mom and informs her that his sister punched him in the stomach-
Mom's response; "Payback's a bitch, isn't it?"
Priceless.
The girl finally gives up on trying to convince her brother to be fair and goes to mom to plead her case-
Mom's response; "You'll have to handle it."
A few moments of silence, then a meaty THUD, then a girl in footie pajamas sporting a cat-that-ate-the-canary grin shuffles quickly across my field of vision as she hastily vacates the scene of the crime.
I put my head down so she won't see me smiling and silently shaking with laughter.
The boy goes to mom and informs her that his sister punched him in the stomach-
Mom's response; "Payback's a bitch, isn't it?"
Priceless.
