Wednesday, September 22, 2010

WE PUT OUR PANTS ON THIS MORNING!

Ever notice how well-dressed but unprofessional, disorganized people like to trumpet their alleged professionalism even as they act unprofessionally?

To me, that's like walking into a room and proudly proclaiming "I remembered to put my pants on today!"

The adults will be amused, the more polite ones will stifle their smiles, no one will be impressed.

Similarly, one of our competitors reassures you he will come to your house to fix your treadmill, elliptical, etc., you don't have to somehow hoist it into a truck and bring it to him, as if that were even a good idea.

Which it's not.

If he had more experience, he'd know that is normal, that a lot of our calls come after someone has had movers move their machine, and either drop it or reassemble it incorrectly.

And once there are two unrelated malfunctions, breaks, damage, etc., it becomes exponentially more difficult to diagnose what's going on and going wrong with the machine.

He also makes a big deal about how they check in with the owner or manager when they arrive at the gym, and give you an assessment of how much it will cost to repair or service your equipment.

Wow, captain obvious, really, you don't sneak in, saying hello to no one, like some kind of repair ninja?

And does he really think that people believe there are people so gullible that they would ok a repair without having the vaguest idea of how much it will cost?

Yeesh.

Don't be taken in by imposters / yahoos pretending to be technicians.

The fact that this guy focuses on this obvious nonsense reveals he doesn't know what else to say or what else is important to gym owners, apartment managers or regular people betrays his lack of experience.

I'd like to meet this guy someday, he must be one charismatic guy to be able to blow this much smoke and actually have people believe it.

We are the least expensive certified technicians in the Los Angeles, Orange County, Santa Barbara, San Diego and other counties.

We've been a success story for 10 years now.

Call us now to experience what true customer service feels like.

Best, Eric

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